Privacy notice for business contacts

Who we are

The company responsible for your data (the “controller”) is:

• Synexa Business Solutions, S.L., Spanish company ID (CIF) B93978393
• Address: Paseo de Martínez Campos 26, 9.º 2, 28010 Madrid, Spain
• Email: hola@synexabusinesssolutions.com

We are a small company based in the European Union, so the EU General Data Protection Regulation (GDPR) and Spanish data protection law apply to how we handle personal data, including the data of contacts in the US. This notice gives you the information required by Article 14 of the GDPR, which applies when we did not get your data directly from you.

What data we use

• Business contact details: the business name, the business email address, and the first name of the owner or contact person when the business publishes it.
• Other business details published on the business's own website, such as the town, phone number, services offered and opening hours.
• Public facts about the business's website or listings, which we use to make the offer relevant (for example, that the site is hard to use on a phone).
• If we prepare a free homepage mockup or a free video for you, the text and photos already published on your website or listing. These previews are private, not indexed by search engines and deleted after 30 days or as soon as you ask.
• Anything you tell us if you reply.

We don't collect sensitive data, such as health or financial information.

Where we got it

From your business's own public website or, occasionally, its public listing in a business directory such as the Better Business Bureau (BBB). If you ask, we'll tell you exactly which page we took your details from.

Why we use it, and on what basis

Purpose: to send you a one-to-one business offer (a website rebuild or listing videos) that we think fits your business, with up to two short follow-ups, and to answer you if you reply.

Legal basis: our legitimate interest in offering our services to businesses (Article 6(1)(f) GDPR). We think this is reasonable because we only use business contact details that your business chose to publish, we write one-to-one and only about services that relate to your business, and you can opt out at any time with one reply. A summary of our assessment is available on request.

If you become a client, we use your data to do the work and to invoice you (the contract, Article 6(1)(b) GDPR), and we keep invoices because Spanish tax law requires it (Article 6(1)(c) GDPR).

We don't make automated decisions about you and we don't build profiles.

How long we keep it

• If you don't reply: we delete your details when the email sequence ends, and in any case no later than 12 months after we collected them. We keep only your email address and website address on a do-not-contact list, so that we don't email you again.
• If you opt out: we delete your details and keep only your email address on a suppression list, so that we never contact you again.
• Previews (mockups and free videos): deleted after 30 days, or the same day if you ask.
• If you become a client: for as long as we work together, and afterwards for the periods required by Spanish tax and commercial law (generally six years for invoices and accounting records).

Who else sees it

We never sell, rent or share your data with anyone for their own marketing. We use a few service providers (“processors”) that handle data only on our instructions and under data processing terms:

• Email hosting: dinahosting S.L. (Spain), which hosts our mailbox and domain.
• Website hosting: Netlify, Inc. (United States), which hosts this website and private previews.
• AI tools: Anthropic, PBC (United States), whose AI assistant we use to help research public business details and draft our emails.

Transfers to providers in the US rely on the EU-US Data Privacy Framework where the provider is certified under it, or on the European Commission's standard contractual clauses.

We may also disclose data when the law requires it, for example to a tax authority or a court.

Your rights

You can ask us to:

• stop contacting you (objection to direct marketing; we always honor this);
• show you the data we hold about you (access);
• correct it (rectification);
• delete it (erasure);
• restrict how we use it, or give you a copy in a portable format.

How: reply “remove” to any of our emails, or write to hola@synexabusinesssolutions.com from the address we contacted. We answer within one month, and it's free.

Visiting this website

This website uses no cookies and no analytics, advertising or tracking scripts. Our host, Netlify, processes standard technical data such as your IP address and the pages you request, only to deliver the site and keep it secure.

Complaints

If you think we haven't handled your data properly, please tell us first and we'll try to fix it. You also have the right to complain to the Spanish data protection authority, the Agencia Española de Protección de Datos (AEPD), C/ Jorge Juan 6, 28001 Madrid, Spain, at aepd.es.

Changes

If we change this notice, we'll publish the new version here with a new date.